REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

OHampS risks and hazards when using communication systems

Procedures for the use of communication systems in the workplace

Problems that can occur when using communication systems and associated corrective actions

Protocols and procedures for communicating with others using relevant communication technology

Procedures and protocols for the use of communication systems during an emergency

Features of various communications systems

Basic communication techniques including barriers to effective communication and how to overcome them eg with linguistically diverse people

Required skills

Communicate effectively with others using available communications equipment

Complete documentation related to work activities when using communications equipment

Identify and use required communication technology

Use appropriate numeric functions when entering data into a computer system

Identify and report problems faults and malfunctions that may occur when using communications equipment in accordance with workplace procedures

Apply precautions and required action to minimise control or eliminate potential OHampS hazards during the use of communications equipment

Prioritise communication activities depending on differing operational contingencies risk situations and environments

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment andor

in an appropriate range of situations in the workplace

Communication systems may include:

Interpersonal communication may include:

Communication difficulties may include:

Communication may be with:

Organisational procedures may be known as:

Information and documentation may include:

Applicable regulations and legislation may include: